And I thought I knew it all. All the customers names. All the suppliers. Who did what. When they did it. And with whom. But as the business grew, so did the details. And as our employee numbers grew, so did the complexity of who knew the what, when and how of anything. Bits of paper passed around the office until it looked like a confetti wedding of the 1950s. And bit by bit I came to realise we needed help. Big help. Then someone told us about Legrand. Sounded good. Got a demo. Even I could understand it. It was as if someone had taken the way my brain worked and made a computer program out of it albeit without the stress-headaches and sleepless nights as I made mental notes on what was happening. Now the office hums along with each of us knowing what the other is doing, and the time and energy saved in trying to delve into details of who, what and where is now devoted to building the business with a full understanding of exactly what is going on. Good on ya Legrand.
With the mere click of a mouse I can see exactly who did what, when they did it and with whom, and as it is no longer limited to what I have stored in my head, I am now able to devote more and more of my valuable time and brainpower to doing that which I am best at – business.”

Jennifer Joy
Wrightway Eco Products

“We've been using LegrandCRM for over 2 years now. Prior to that we used Act. Our business manages client's customer databases on their behalf, implementing targeted and relevant campaigns and communications on a regular basis to clients' customers. Moving to LegrandCRM was simple and staff were trained quickly with little downtime. The software is easy to use and enables us to track all relevant customer information, including purchases. Search functionality and the use of keywords is quick and easy. As marketing consultants, what we like about LegrandCRM is that you don't require an IT Degree to be able to understand and use the software from day one. If we do have a problem, then LegrandCRM's support people are available to answer any queries quickly. It satisfies all the criteria we and our clients require. We have the full history on any customer. We know which campaigns they have received, which offers they have taken and a history of any follow-up we have undertaken (whether by telephone or email) to our clients regarding their customers. For any business requiring an easy to use CRM system we wouldn't recommend any other but LegrandCRM - right now it's perfect for our needs.”

Jayne Crooks
Jener8 Direct

“Well, where do I start.... Firstly our business would be a totally shannables without Legrand in place. Realistically I couldn't understand why every business hasn't clicked on to Legrand!! We have tried a couple of different customer data bases, and by far Legrand has been the best. It is easy and user friendly. Especially with the new up grade that has the video clips to help you out. Guide you through step by step. The ability to customise each section to suit your businesses needs and wants. Email, Outlook Add-Ins, Work lists - So much to offer. Outlook Add-Ins have made my life so much easier. Simply click and assign and the email/fax is saved to the nominated clients file. How could it be any easier. Help on hand via email support or simply contact Richard Zielinski is always available, and great help. Never makes you feel unwelcomed. Overall we love Legrand, and totally reccommend it to anyone and everyone. Well worth the every penny!! Wouldn't be without it.”

Philippa Neylan
JBA Finance Solutions

“I bought this business 18 months ago - a business with about 1200 active and inactive customers who were in MYOB but everything else including serial numbers of machines sold etc etc was all on cards. A total nightmare. A huge customer base (one of the main reasons for buying the business) but no way to communicate efficiently with them, no way to track equipment sold and no way to run campaigns to cross sell or contact inactive customers. Cash flow was a problem took, so it was important to find a solution that we could gradually build on until we had the full MYOB linked pro version. We were able to start with one small licence and build on it as finances permitted, Legrand is doing all we expected of it and more and we are about to use the telephone dialer with our new VOIP phone system. Combining the two will give us many killer communication possibilities in our marketing strategies not dreamt of by the previous owner of the business. We trialed other CRM's. Legrand wins hands down and it is Australia based for easy support if ever necessary.”

Andy Grope
Streamliner Business Products Pty Ltd

“Legrand has been the key to opening up our databases - stored on accounting software and old DOS database software. Using Keywords, we have narrowed down our classification from around 30 different customer types to about 8. Our sales staff has been able to quickly identify the industry types, plan their day by setting up activities then print out their call reports. At the end of the day, they update the data from the call reports - missing information, new contacts, new projects, etc - into Legrand. The best indication of this change was the realisation that even though the information was there before, it was now accessible and could be used in a constructive manner. Included in the daily process, is taking contact's business card details and putting them into Legrand, then throwing away the business card. The difference to our business is that our staff take their laptops with them and can now quickly find the information that they need to do their job. In the past, reliance was heavily on paper diaries, with little chance of the information stored being recorded for future access. Much frustration used to ensue when we had to scour through pages of handwritten material looking for that gem of information. Today, the document is attached to the customer's record. Legrand has allowed us to work smartly and dragged us into the 21st century.”

Hamish Stratmore
Fraser Brown & Stratmore Limited